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Knowledge integration and its impact on offshore it outsourcing success
Govindaraju R.a, Arianto T.A.b
a Industrial Engineering Department, Bandung Institute of Technology, Bandung, Indonesia
b Indonesian Ministry of Industry, Jakarta, Indonesia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2015 Taylor and Francis Group, London.The purpose of this study is to explore how knowledge integration can influence the success of software development in an offshore IT outsourcing project in an Indonesian context.In this study, a conceptual model was developed based on the concept of knowledge integration proposed by Balaji &Ahuja (2005).A case study was executed in an Indonesian IT vendor specialised in GIS (geographic information systems). Interviews were executed with three important stakeholders in a project. This study found that the project organisation is one of the important things that can determine how knowledge integration process takes place in an offshore IT project. Another thing worth nothing is the creation of formalisation and centralisation mechanisms which ensures clarity in the distribution of information. Good atmosphere among the team members also play a role in improving the effectiveness of internal integration. The use of effective communication medium, although modest, effects the course of knowledge integration. Integration methodology is an important part of offshore IT outsourcing project arrangements that serves to ensure the smooth implementation of the projects by assuring the availability of knowledge within the project organisation.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]Centralisation,Conceptual model,Effective communication,IT outsourcing,IT outsourcing success,Knowledge integration,Knowledge integration process,Project organisations[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text][/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text][/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1201/b18146-68[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]