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Development of capability assessment model of IT operation management process with organizational behavior
Satyaninggrat L.M.W.a, Surendro K.a
a School of Electrical Engineering and Informatics, Bandung Institute of Technology, Bandung, Indonesia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2017 IEEE.In this study, an exploration was conducted at the level of capability process and organizational behavior by making the assessment model of process capability and organ-izational behavior with Spearman-Rank correlation technique. In the assessment model of process capability, Process Refer-ence Model (PRM) referred to the COBIT 5 and Process Meas-urement Framework (PMF) referred to ISO/IEC 33020. In measuring organizational behavior, the Denison Organiza-tional Culture Survey (DOCS) was implemented. Implement-ing this model could lead to know what aspects of organiza-tional behavior affecting the level of process capability. The result shows that the organizational behavior aspects of the Denison Model have very strong correlation to the level of capability of the IT operation management process. The very strong correlation lies on the organizational behavior aspects of Team Orientation, Agreement, and Vision. The strong correlation lies on the organizational behavior aspects of Empowerment, Capability Development, Core Values, Organ-izational Learning, Coordination & Integration, Strategic Direction & Intense, Customer Focus, Creating Change, and Goals & Objectives.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]Capability assessment,COBIT 5,ISO/IEC,Operations management,Organizational behavior,Organizational cultures[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text]capability assessment model,COBIT 5,Denison organizational culture survey (DOCS),ISO/IEC 33020,IT operations management process,organizational behavior[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text][/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1109/ICSIIT.2017.23[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]