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Interaction perspective in mobile banking adoption: The role of usability and compatibility
Sitorus H.M.a, Govindaraju R.a, Wiratmadja I.I.a, Sudirman I.a
a Department of Industrial Engineering, Institut Teknologi Bandung, Bandung, Indonesia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2017 IEEE.Mobile banking is one of the latest electronic banking channels that provide financial services through information and communication technologies. Although it offers numerous benefits, many Indonesian banks face problem of low mobile banking adoption. A study on what makes customer fully accept mobile banking can help banks develop effective strategies to answer this problem. This study examines mobile banking adoption from an interaction perspective. The purpose of this study is to investigate the interaction between individual and technology, specifically the role of usability and compatibility on mobile banking adoption. Based on literature study on technology adoption, mobile banking adoption, usability and compatibility literatures, a research model is proposed. There are 5 constructs examined, i.e. satisfaction, perceived usefulness, perceived ease of use, perceived learnability and compatibility; the relationship of the constructs and their effects on intention to continue using mobile banking are examined. The results indicate that intention to continue using mobile banking is significantly determined by compatibility and satisfaction. The results also show perceived ease of use and perceived learnability are different constructs and have different roles on explaining satisfaction.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]compatibility,Indonesians,Learnability,Mobile bankings,Technology adoption,usability[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text]compatibility,Indonesian banks,mobile banking,perceived learnability,technology adoption,usability[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text]The authors wish to thank Direktorat Riset dan Pengabdian Masyarakat and Direktorat Jenderal Penguatan Riset dan Pengembangan, Ministry of Research, Technology and Higher Education of Republic of Indonesia for their financial support in this research through Hibah Penelitian Disertasi Doktor 2017 (Research Contract No. 1598/K4/KM/2017).[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1109/ICODSE.2017.8285878[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]