[vc_empty_space][vc_empty_space]
Customer Value Chain Analysis for Sustainable Reverse Logistics Implementation: Indonesian Mobile Phone Industry
Maheswari H.a, Yudoko G.a, Adhiutama A.a
a School of Business and Management, Institut Teknologi Bandung, Bandung, 40116, Indonesia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2018 IEEE.Mobile phone products contribute the largest amount of e-waste compared with other electronic devices. This is caused by the shortest product life cycle, consumptive behavior, and unintegrated linkage among stakeholders to conduct sustainable reverse logistics. They implement it separately and without considering other interest, role, needs and values as well as ignore the sound relationship. Therefore, from literature review, this research aims to identify comprehensively the expectation, values and relationship each stakeholder in doing the program by using customer value chain analysis. The result is showing the big different values and role among stakeholders but it is still needed a tight interaction among them even though they must play their own role in order to solve the severity of e-waste problems through sustainable reverse logistics implementation.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]Customer value chain analysis,Electronic device,Literature reviews,Mobile-phone industry,Product life cycles,Reverse logistics,Waste problems[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text]Customer Value Chain Analysis,Sustainable reverse logistics[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text]This study would not have been possible without support material and non-material from LPDP scholarship from The Ministry of Finance and The Ministry of Research Technology and Higher Education. The author would like to thank and appreciate the invaluable constructive views and comments by reviewers.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1109/IEEM.2018.8607331[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]