[vc_empty_space][vc_empty_space]
Aspiration and complaint system: From literature survey to implementation
Zakia I.a, Fatahillah A.H.a, Syambas N.R.a, Setiawati A.b, Mubarok H.a
a School of Electrical Engineering and Informatics, Institut Teknologi Bandung, Bandung, Indonesia
b Education and Training Center, Ministry of Research, Technology and Higher Education Republic of Indonesia, Indonesia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2017 IEEE.The culture in an organization influence the intention of employees to give useful information or report any unethical and illegal behaviors performed by their colleagues or leaders in the organization. This limits the freedom of the employees in expressing their opinions which can further affect the performance of the organization. It is required to have a whistleblower system where the employees can express their opinions efficiently, effectively, and anonymously. In this paper, we study existing whistleblower systems that are already used in several organizations. We further identify which system is most suited to our organization in School of Electrical Engineering and Informatics (SEEI), Institut Teknologi Bandung (ITB). We develop the standard operating procedure (SOP) for accomodating aspiration and complaint from the SEEI civitas. Based on this SOP, we adopt the Globaleaks whistleblower system as the Aspiration and Complaint System (ACS) in SEEI ITB.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]anonymity,Complaint systems,Globaleaks,Informatics,Literature survey,secure,Standard operating procedures,whistleblower system[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text]anonymity,Globaleaks,secure,whistleblower system[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text]ACKNOWLEDGMENT This work is part of the assignment from the Basic Training (Pelatihan Dasar) by Education and Training Center, Ministry of Research and Higher Education of Republic of Indonesia. We would like to thank the Ministry of Research and Higher Education for giving this assignment and support the system to be implemented in SEEI ITB.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1109/TSSA.2017.8272952[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]