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Performance measurement framework of E-Library using modified quantitative models for performance measurement system (QMPMS) method for ICT infrastructure
Wasitarini D.E.a, Sembiring J.a
a School of Electrical Engineering and Informatics, Institute of Technology Bandung, Bandung, Indonesia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2016 IEEE.Performance represents the completion of activities, programs, or policies to achieve the objectives, visions, and missions of organizations. The National Library of Indonesia is a government organization which provides public services. To improve its functions, the National Library established Electronic Library (E-Library) toward Information and Communication Technology (ICT) infrastructure aspect. The plan has been included in the Roadmap Grand Design E-Library 2015-2016. Owing to improve the performance constantly, the measurement and criteria are needed to quantify performance not only user satisfaction perspective. To implement it, the authors used modification method, Quantitative Models for Performance Measurement System (QMPMS), by designing performance measurement method from the result of triangulation from several performance measurement frameworks used by previous authors which was performance prism, Objective Matrix (OMAX) and feedback 360°. The statistical approach used is Structural Equation Modeling approach, with the help of SPSS AMOS version 18 in processing the data. The result of the research, new performance measurement framework design and the model modification design was successfully identified by 76 Key Performance Indicators (KPIs).[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]ICT infrastructures,Information and Communication Technologies,Key performance indicators,OMAX,Performance measurement frameworks,Performance measurement system,QMPMS,Structural equation modeling[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text]E-Library,feedback 360°,ICT infrastructure,OMAX,performance prism,QMPMS,SEM[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text][/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1109/ICITSI.2016.7858192[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]