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Business process improvement of district government innovation service: Case study Cimahi Tengah District of Cimahi
Silviaa, Suhardia, Yustianto P.b
a School of Electrical Engineering and Informatics, Institut Teknologi Bandung, Bandung, Indonesia
b School of Information Technology, Deakin University, Geelong, Australia
[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1624529070653{padding-top: 30px !important;padding-bottom: 30px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner layout=”boxed”][vc_column_inner width=”3/4″ css=”.vc_custom_1624695412187{border-right-width: 1px !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-radius: 1px !important;}”][vc_empty_space][megatron_heading title=”Abstract” size=”size-sm” text_align=”text-left”][vc_column_text]© 2016 IEEE.This research describes the existing business process and its improvement in district public services. The method used in business process improvement was Business Process Reengineering (BPR) based on the results of the analysis of Key Performance Indicator (KPI) which is derived from the Critical Success Factor (CSF) and Business Process Modeling Notation (BPMN) for designing. These combination of methods was used to improve the performance of district public services through innovative ideas that will be developed in business process improvement services in order to provide solutions. One of the solution is to increase the speed of services which can be proved in increasing the speed of ID card service at 60.25 %, family card service at 58.1 % and the other residence documents service at 64.7 %. The results obtained from the simulation of business process improvement design using the service time analysis with Bizagi Modeler software.[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Author keywords” size=”size-sm” text_align=”text-left”][vc_column_text]Business process improvement,Business Process Modeling Notation (BPMN),Business process re-engineering,Critical success factor,District government,Innovative ideas,Key performance indicators,Service innovation[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Indexed keywords” size=”size-sm” text_align=”text-left”][vc_column_text]Business Process Reengineering,Critical Success Factor,Key Performance Indicator,service innovation[/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”Funding details” size=”size-sm” text_align=”text-left”][vc_column_text][/vc_column_text][vc_empty_space][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_empty_space][megatron_heading title=”DOI” size=”size-sm” text_align=”text-left”][vc_column_text]https://doi.org/10.1109/ICITSI.2016.7858193[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Widget Plumx[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1624528584150{padding-top: 25px !important;padding-bottom: 25px !important;}”][/vc_column][/vc_row]